You can contact Ebay customer service team through the website, via phone and chat, which many of you have been asking for. Australia eBay PowerSellers phone number: 02-8280-6470; during office hours . Customer Service does NOT EXIST. eBay's customer service phone number is (866) 540-3229. I cannot understand how Ebay Australia are allowed to operate in Australia. They claim the reason is that the item was of high value so they believe that they can keep my payment and deprive me of the AU $6209.93 that I paid for an item that never got delivered to me. You can also reach eBay customer … Contacting a seller | eBay 559622864432 a586b04b-ff15-4839-81cb-be49f1f76d3e:176b9cc1b6d 19997 All profits the company makes from seller’s final value fees are sent to Switzerland so Ebay does not pay taxes. The email says contact us, but no phone number is there. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Changing the address on your eBay account, Updating your country or currency settings, Closing your account and deleting your data, Account holds, restrictions and suspensions, Recognising phishing phone calls and emails, Tips for keeping your eBay account secure. What to do when a buyer doesn't pay. To date, eBay Australia has refused to decide the dispute and have told me that someone wrote in the file that I will never be refunded my payment. once inside, you will find two tabs, one says "Find and Answer", the other says "Contact eBay" They are about 1/3 the way down on the left side of your page. In the meantime, the item has left Australia and arrived in Canada. This phone number is eBay's Best Phone Number because 299,406 customers like you used this contact information over the last 18 months and gave us feedback. For general issues and inquiries, please contact our Customer Support Team. Unfortunately, they intentionally overcharge their seller accounts and try every trick to rip you; not providing credit for returns, overcharging / overriding what are meant to be automatically calculated FV and ad fees, fees debited to your eBay account that should be credited such as returns and they debit nore than your account balance is owing. How does a company like EBay Australia allowed to operate in Australia I wonder? To get to the Resolution Center, click the Customer Support link in the eBay navigation bar. I have just gone on to my eBay account, which my 13-year-old son has access to, and found pornography in my "recent' search history. The short answer is quite simple: money. Let’s see what happens. Search "contact eBay," and you will find a telephone number for customer service: 1-866-540-3229. 10th floor, 45 Market Street, Sydney, NSW-2000. We the seller have neither the item, the ability to get it back nor to be paid the money for the sale. Related Help topics. eBay Australia can be contacted on the following number (obtained from PayPal, just incase they change it again just call PayPal ) 1800 322 928 Report Inappropriate Content (195,138 Views) When you're selling on eBay, you might sometimes need to get in touch with a buyer. Once you're signed in, we can personalise your shopping experience and show you items you might like based on your interests. The item was shipped by the seller by the slowest possible means and a month later arrived in Sydney and was seized by Australian Border Force (Customs) because the seller failed to get any customs clearances and unknown to me it was alleged that no GST or Import Duties had been paid. You can keep track of your eBay activity without having to be on the eBay site by setting up notifications. 2 min article; Reset your password. For any general inquiries, please contact Ebay head office number : (408) 376-7400. I am a small  occasional seller without an eBay shop. Chat. To start the resolution process, please tell us what your problem is: I bought an item. Email. If I had of known that this content was readily accessible on eBay, I would have NEVER let them have access to it! eBay Customer Service 559622535874 ee6cb500-677a-4fa1-aa0a-2a9d0ea2d5e2:176b9cae3ec 19997 When your overcharged sometimes it's best to cop it on the chin or you risk further overcharging and them siding up against you with disputes or excess fees and because they're not regulated there is nothing you can do. It may be a "spoof" or "phishing" attempt. Find answers to your buying, selling and account questions, or contact us for more help. Because I also have other international buyers who have requested refunds due to non delivery as their items are waiting for flights, I have requested a hold be placed on these cases to prevent automatic escalation to refund. Choose "Contact eBay" You will then have a choice of three tabs "Buying", "Selling" and "My Account" Hover over "Selling" and a … If you change your address or phone number, or set up a new email address, make sure to update your contact details on your eBay account. Visit the Answer Centre to post a question. Find answers to your buying, selling, and account questions, or contact us for more help. The upshot here is that whilst eBay has an updated policy to accommodate delays due to Covid-19, the administrative procedures are not in line with that policy. Don't share the phone number with others. The seek and destroy attitude of fair trading on small business is a disgrace. We can help. After you've registered with eBay, you should sign in to your account whenever you're looking to buy, sell or just browse. PayPal had to be sued in 2003 just to have them put their telephone number in a place where most persons could find it. Well I’ve spoken with the police about missing 7k see what happens. After this I did some research and found that eBay does nothing about the continual disgusting breaches of their own policies! I live in Melbourne and paid the seller US $250 to ship the item to me and after a month I still had not received it and I had to file an eBay dispute “Item Not Received” case. Does anyone know a customer service phone number for Ebay. If you close your eBay account, you'll no longer be able to sell on the site or access My eBay. I have checked the eBay website and this content violates eBay’s own policy on adult content.I have also checked the on-line eBay forums and apparently there are literally thousands of these types of items listed on eBay. Once your account is set up, you can buy, sell and enjoy all the benefits of being an eBay member. They single out individual sellers that do the right thing only because they're making sales and paying less fees. Government Relations Contacts. This is despite a tracking number provided,  regular updates to the buyer and eBay's extension of international delivery deadlines up to 50 days according to eBay's most recent seller support information letting us sellers know how eBay is helping at:COVID 19 Coronavirus Updates | eBay Seller Centre https://sellercentre.ebay.com.au/covid-19-coronavirus-updates.An appeal was lodged and rejected. As soon as you speak with a representative, you should have a fair solution to your problem that is relatively fast, You can contact during 8:00 am to 10:00 pm, local time, 7 days a week. If you have trouble using the form, you may have to contact eBay by phone to solve the problem. Germany eBay phone number Deutschland eBay telefonnummer: 0900-1-463229 oder 0900 1 GO EBAY (€0,59/min); Sie erreichen uns täglich von 9.00 - 20.00 Uhr unter To start the resolution process, please tell us what your problem is: I bought an item. That's the honest truth and you should know! Your registration address is the main address on your account. My children have always had access to my eBay account to search for stuff they would like me to buy for them. After that, eBay Australia sided with the seller and they then said they were giving the seller a further two days to respond to something that they refused to disclose to me. Offices, reviews and public commentary for Australian companies, Address :10th floor, 45 Market Street, Sydney, NSW 2000. Call eBay’s customer service department at 1-866-540-3229. eBay is available to take calls Monday through Friday between 5 a.m. and 10 p.m. PST, and on … eBay does not employ many workers in Australia and operates on a shoestring basis using overseas scab labour. When you’re selling on eBay, you might sometimes need to get in touch with a buyer. You can see how eBay members have been rated by the other eBay users they’ve traded with by viewing their Feedback profile. I was ripped off AU$6209.93 by eBay Australia in a transaction that went wrong. Ask eBay members . Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password. Its technical support phone number is (866) 961-9253. Top brands, low prices & free shipping on many items. eBay and PayPal collude together to withhold our money. What is the phone number to contact a live person at ebay? If your eBay account is restricted or suspended, we'll email you with the steps you need to take to have your account reinstated. I never received the item and eBay Australia stole my payment. They are obviously making a lot of money from this content so I do not expect they will care that much! Connect with eBay Australia & New Zealand Pty Ltd at Sydney, NSW. We may ask you to send us an email if we need to investigate your issue further. How you contact a seller on eBay depends on whether you've already bought an item from them or not. According to some accounts, the wait time for this number is typically three minutes. The safety of your personal data is our top priority, so we take a number of measures to protect your account. It’s hard to believe in this day and age that NSW fair trading cannot get eBay to comply with legislation. Ebay customer support number (866) 540-3229 is no longer in use. Contact our Government Relations team for federal, state, and local public policy inquiries. 12,240 Views Message 1 of 6 6 Helpful Reply. When you're selling on eBay, you might sometimes need to get in touch with a buyer. You can imagine my shock when adds for Porn Calendars etc with extremely explicit pictures and descriptions popped up as the first thing in my recent search history for possibly all the world looking over my shoulder to see!I did not even know that eBay sold this sort of stuff let alone that it was easily accessible to EVERYONE! If its against their own policy!I have reported it to eBay but have received no response as yet. The parent company of eBay is based in San Jose, California, where my payment went directly to. Discover phone numbers, directions, web links & more with the White Pages® For any general inquiries, please contact Ebay head office number : (408) 376-7400. In fact, during an online chat regarding the now closed case, I was told a hold should have been placed on this case to prevent escalation to refund. It's the name other eBay members see when you're buying or selling with them. Your username or user ID is the unique name you chose when you created your eBay account. 1 min article; Contacting a buyer or bidder. eBay Australia is basically a shop front operating from a registered office in Sydney. Phone Number: Call 1800 322 928 to reach someone at Ebay Australia headquarters. Be suspicious of any unusual request for your personal or financial information by email or phone. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Get help from other eBay members. Most of the operations handled from this eBay AU corporate headquarter. You can also save multiple delivery addresses as well as your dispatch and return addresses. We'll make sure you either receive the item you ordered, or get your money back. eBay also offers a telephone number for fraud detection, which is 1-866-643-1607. 3 min article; Tracking your item. How you contact a seller on eBay depends on whether you've already bought an item from them or not. Tags: 1-866-305-3229. I have no idea at this time if the access was accidental or not but either way it should not be possible. Avoid contacting their Austealian staff for support as they're not only incompetent they'll also flag, mark and or tag you for removing your listings then provide inconsistent reasons why your listing/s were removed when other sellers continue selling the same items. All rights reserved. Explorer Options. I intend to close my eBay account permanently after this and wish to warn others to avoid using eBay as they are extremely dishonest and unethical. Cancelling a transaction. Contact Government Relations. And the hold period is only 10 days, again nothing like the 50-day extension you promise sellers.In the meantime, the refunded buyer can see their item is on the way and they have no way through eBay to cancel the refund or pay again when the item arrives. One-star appears harsh but it's generous - minus 10 stars would be relevant and appropriate. Ebay’s checkout system completely bypassed Paypal and therefore had no 90 day Paypal Buyer Protection. Checkout their online forum too for seller comments consistent with seller dissatisfaction and account fee overcharging without resolution. PayPal & eBay Contact Information. They appear to intentially cook seller metrics on seller performance so sellers pay additional 'below standard' fees then will not correct it. If you don't see the same message there, the email is fake. Unimpressed with eBay Australia's team member standards: professionalism, integrity, honesty, knowledge, overcharging and competence. The buyer also lodged a claim for refund on that date. My bank is currently working on doing a chargeback to recover the money that eBay refuses to return to me. Instead my dispute was never dealt with and I kept receiving untrue emails from EBay Australia and it’s Filipino employees stating that the case had been decided in favour of the seller and that my money would not be refunded to me. This helps us show you the most relevant items in the correct currency and language. You can find the corporate office address and eBay Australia headquarters in 10th floor, 45 Market Street, Sydney, NSW-2000. If you didn't get your item, you're covered under eBay Money Back Guarantee. You can contact eBay customer support on the phone at 1-866-961-9253 or for tech support at 1-866-961-9253. Why is it SO hard to contact PayPal (or eBay)? They offer no real reason as to there actions. 1 min article; Contacting a buyer or bidder. Contact us. eBay Global corporate headquarters : 2145 Hamilton Ave, San Jose, CA, U.S.A – 95125 There are different phone numbers to contact different eBay Customer Service teams. When you first register on eBay, we'll ask you to choose a home country or region. It is still possible to contact eBay and talk to a customer representative. To report a fake email, forward it as an attachment to spoof@ebay.com. Australian Border Force told me over the phone that the unpaid taxes on the item was close to an extra $1000 and I was told by Canon Australia that the camera lens was 19 years old and no parts available anywhere in the world to repair it if it arrived broken, damaged, or faulty. You'll also lose your Feedback, as well as your purchase and sales history. Below are some executive team members name of Ebay corporate office Australia. The only purported taxes are 10% GST and Import Duties that eBay collects at the checkout and purportedly pays to the Australian government. After you input the other person’s eBay ID and the item number, eBay e-mails you the person’s phone number. If you're suspicious about an email that claims to be from eBay, sign in to My eBay and click the Messages tab. Getting help on eBay. The case was escalated and the buyer issued a refund on 5 June. eBay has 25 million sellers and a total of 170 million users (buyers and sellers). Contact the eBay Impact team about our initiatives to drive positive social and environmental change. Australian Customs sent the item back to the seller in America because it had no customs clearances and I had no invoice or necessary documents to collect it. All their telephone calls to Customer Support are diverted to other countries that include USA, Ireland, Columbia, and the bulk of the calls to The Phillipines where they have cheap scab labour. Whether you've simply forgotten your password and need to reset it, or want to make a change for security reasons, it's easy to change your eBay password. Click the Contact us button and choose one of the contact options. ... How eBay Buyer Protection works. harry26260. Contact us. I believe the Australian Federal government has a duty of care to protect all Australians and should deregister EBay Australia and not allow it to operate in this country. There is not even a way to set a filter to stop the access. On 30 May, 28 days later, the item was still delayed at Syndey International departures waiting for a flight, which as you are aware is due to the Covid-19 pandemic. eBay have no regulation or transparent complaints handling system nor do they appear to hold their staff accountable for inconsistent advice and going against online disclosed policies. Imagine if just 0.1% of those customers would need help from an actual customer service representative at the same time, that’s 170,000 simultaneous calls. We may occasionally restrict or suspend accounts to protect our community. As both a "Top seller" & buyer on ebbay I can endorse all the sentiments of these ratings about ebay, they continusly & unilatererally without consultation impose added restrictions or one sided conditions upon sellers, not all sellers are unfair, not all buyers are truthfull, yet ebay continually disadvantages sellers over buyers, both ebay @ paypal have recently cancelled seller fee refunds when an item is returned or refunded for any reason. Contact Global Impact. You'll find all messages you've exchanged with other eBay members, as well as important emails from us, in one place in your Messages. Sellers can simply return an item because they want to, many lie as to reason, but sellets have to cop all charges & cost of initial shipping, now unless a seller offers spwcific Express post/delivery on their items ebay charge higher sales fees to that seller, "enforcement by fees" delivery time as advised by ebay are unachievable 99% of the time, ebay take no responsibility as to anything.. Australia Post can not meet these advised delivery times in any shape or form and with Covid19 are 2-3weeks for delivery in some cases, buyers lodge a complaint as to item bieng late & bingo ebay doesn't even contact the seller for information simply refunds the buyer who eventually gets the item delivered & now free - bugger the seller, its in no way a fair playing field as a seller with ebay, its their way or no-way, be wary! Copyright © 1995-2020 eBay Inc. All Rights Reserved. Their Money Back Guarantee that they claim that they give to buyers is a complete lie. They appear to engage in criminal activity but worse of all because they're unregulated there's nothing you can do and, they know it. Why?? eBay Australia we’re insisting that I travel to Sydney from Melbourne to get the item off Customs even after it was sent back to the United States of America. 10th floor, 45 Market Street, Sydney, NSW-2000, Australia, 2145 Hamilton Ave, San Jose, CA, U.S.A – 95125, Millenia Tower One, Temasek Blvd, Singapore 039192. After filing a dispute and 6 days later escalating it, the following day I was bombarded with emails from EBay Australia falsely alleging that I did not pay for the item via eBay and only by credit card and that the item had no eBay buyer protection. Where is the publicly written information that tells me I need to do this? The first step is to contact the member through the Resolution Center and try to resolve the problem. I've used eBay as a power seller for over 10 years because of the traffic it receives; good for buying and selling. To get an eBay member’s phone number, go to the Find Contact Information in the Advanced Search: Members: Find Contact Information link. Ebay headquarters is run by an executive team. When the seller uploads tracking information, you can follow your package online all … Ok kids here we go! My sister received an email from Ebay about her account and that they had changed her password and she needs to call them.